Refund Policy

1. Who processes your payment

Linigu Translator is provided by MeTime Travel Turizm Danışmanlık Limited Şirketi, a limited company registered in Turkey. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your receipt comes from Paddle and refunds are paid back by Paddle to your original payment method. Purchases are also covered by Paddle's Buyer Terms.

2. What you buy

Linigu Translator sells prepaid translation balance in fixed amounts ($10, $25 or $50). There is no subscription and nothing renews automatically. Balance never expires and is spent only when you confirm a translation, at the price shown before you confirm. The free trial costs nothing and needs no card.

3. 14-day refund of unused balance

• You can ask for a refund within 14 days of a purchase.
• We refund the unused part of that purchase in full. If you haven't translated anything with it, that is the whole amount.
• Balance already spent on translations you received is not refundable, because the service has been delivered.
• When a refund is made, the refunded amount is removed from your account balance.

4. Always refunded

• Duplicate or accidental charges.
• Payments that went through but were not added to your balance.
• Translations that failed because of a fault on our side; we refund or re-credit the balance used.

5. After 14 days

Because balance never expires, purchases older than 14 days are not normally refunded. We still consider requests case by case, and nothing here limits any refund right you have under the consumer law of your country.

6. How to ask for a refund

Send a request to info@linigu.com or through our contact page with the email address you used at checkout and, if you have it, the order number from your Paddle receipt. You can also contact Paddle directly at paddle.net. We reply within 2 business days. Once approved, Paddle returns the money to your original payment method; banks usually show it within 5–10 business days.

7. Changes to this policy

We may update this policy. Changes apply to purchases made after the "Last updated" date above.